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OverviewOwner1 / 8

Business Operations FulfilmentLive

Order Management

Orders arrive from a storefront, a marketplace, a rep and an inbox. This is where they become one process with one status your support team can read out loud, along with the stock, the warehouses, the carriers, the returns and the rules that decide what happens next.

From
$699
Function
27
Roles
5
Users
Unlimited

Next.js · TypeScript · PostgreSQL · Tailwind

Inside the app

What it does out of the box

27 connected functions on one schema, spanning five permission levels. Everything below is in the template before a line of customisation.

Overview

Revenue, orders, average order value and fulfilment rate, with daily revenue, order status, channel mix and region, plus what needs attention today.

Orders

Every channel in one list with one status. Held for review is a status, not a note somebody left in a spreadsheet.

Customers

One record per buyer across every channel, with lifetime value, payment terms and order history. The same buyer is one row, not two.

Products

Catalogue with price, on hand and reserved. Available to promise is on hand minus reserved, which is the number a customer should be told.

Inventory

Stock by warehouse with reorder points and quantities already on order, so nothing gets ordered twice.

Warehouses

Capacity used, SKUs stored, staff on site and dispatch time per location. A depot at 91% is a routing decision, not a status light.

Shipping

Carriers, services, labels and live status. An exception shows on the order too, rather than sitting in a carrier portal.

Returns

RMAs with the reason chosen from a list, so "why do things come back" is a report. Wrong item is a warehouse problem; damaged in transit is a carrier one.

Analytics and reports

Revenue by channel and product with return rate alongside, plus report templates that schedule, export and keep what they contained.

Workflows

Routing, notifications and fulfilment steps, each with a run count and a success rate. A failed run is retried and then surfaced, never silent.

Rules

Pricing, tax, fraud and inventory rules that run in a stated, editable order, so two matching rules cannot produce a different answer on a different day.

Integrations and roles

Storefront, marketplace, payments and accounting, with failed syncs queued rather than dropped, and five roles narrowed by warehouse scope.

Permissions

Five roles, one build

A viewer reads. A member works their warehouses. A manager runs the operation. An admin owns the rules and the integrations. The owner sees what it costs. Scope is enforced on the server, and warehouse scope narrows a member further still.

Viewer5 functions

Read-only, for the people who ask

  • Orders, with status and value
  • Analytics across channel and product
  • Report templates and generated packs
  • No stock edits, no rule changes, no settings
  • Useful for finance, support leads and directors
Preview as a viewer
Member8 functions

The day-to-day fulfilment work

  • Orders, in the warehouses they are scoped to
  • Products and stock, with available to promise
  • Shipping, labels and carrier exceptions
  • Returns, through the reverse logistics queue
  • No pricing rules, no integrations, no billing
Preview as a member
Manager18 functions

The whole operation, minus the wiring

  • Everything a member can do, across every warehouse
  • Warehouse capacity, staffing and dispatch time
  • Workflows, with run counts and success rates
  • Analytics and the report library
  • No integrations, no rules, no user administration
Preview as a manager
Admin26 functions

The wiring underneath

  • Everything a manager can do
  • Pricing, tax, fraud and inventory rules
  • Storefront, marketplace, payment and accounting links
  • Channels, allocation and the approval threshold
  • Users, roles and warehouse scope
Preview as an admin
Owner17 functions

Including what it costs to run

  • Everything an admin can do
  • Hosting cost, month by month, from your own provider
  • No per-seat charge and no per-order charge, ever
  • The account cannot be closed by anybody else
  • The repository is transferred to you on delivery
Preview as the owner

The build

Every function in the box

27 functions, all of them live in the preview. Nothing on this list is a mockup or a roadmap item.

Access

  • Sign in

Operations

  • Overview
  • Orders
  • Customers
  • Products
  • Inventory
  • Warehouses
  • Shipping
  • Returns

Reporting

  • Analytics
  • Reports

Automation and admin

  • Workflows
  • Rules
  • Integrations
  • Settings
  • Users and roles
  • Cost of ownership

What you get

Delivered as a repository, not a login.

Ecommerce and wholesale operations shipping from tens to thousands of orders a day.

  • 17 production functions spanning five permission levels
  • Full source code and PostgreSQL schema in your repository
  • Role-based access control, enforced server-side
  • Immutable audit log written on every change
  • Responsive layouts, usable on a phone, not just resized
  • CSV import and export on every core record
  • Deployment configuration for your cloud account
  • Twelve months of updates, and no per-seat charge ever

Access and evidence

Promises you can keep

Silently backordering a customer who was given a date is the fastest way to lose them. When stock will not make the promise, the app forces a decision rather than letting the date slip quietly.

  • A short line blocks auto-allocation and raises an exception
  • Substitutes must be equal or higher spec, never cheaper
  • A re-quoted promise is recorded against the order
  • Customer-facing status never shows a date that is already impossible
  • Packing verification scans every line before dispatch
  • Refunds reconcile against the original payment, never as loose credit
  • Immutable audit log with seven-year retention and export

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Questions

Order Management, in practical terms

Do I get the source code for Order Management?

Yes. The repository, application code, database schema, migrations, seed data and deployment configuration, is transferred to your organisation on delivery. There is no licence key and nothing that calls home.

How many orders a day can it handle?

The schema and queue are built for tens of thousands of orders a day; the practical limit is your hosting rather than your licence. Pricing does not change with volume, so a peak trading week costs you nothing extra.

Which sales channels does it support?

Web, marketplace and manual entry are normalised into one queue out of the box, keeping each order's source reference for reconciliation. Connecting your specific storefront or marketplace accounts is a standard integration in a fitted build.

What happens when stock runs short?

It raises an exception rather than silently backordering. The order is held, a substitute is suggested if one meets the rules, and if the promise cannot be met it is re-quoted and recorded. The customer-facing status never shows a date that is already impossible.

Can Order Management be changed to match our process?

That is the usual route. A fitted build adjusts channels, allocation priority, substitution rules, pick strategy, carrier integrations, branding and up to two integrations, and typically takes one to three weeks from a signed scope.

What does it cost to run?

Hosting only, paid to your own cloud provider, roughly $50 to $200 a month depending on order volume and how much history you retain.

Want Order Management shaped around your process?

A fitted build adjusts fields, stages, roles and integrations to how your team already works. One scoping call, a fixed price, one to three weeks.