Allergens are shown on every item before it is added, not buried in a PDF nobody opens on a phone.
Your order, collection 19:40
Ready in about 25 minutes. That is the kitchen’s number, not an optimistic one.
Items
Whipped cod roeExtra sourdough · $11
Hake, brown butterNo sea herbs · $24
Short rib×1 · $27
Total
Subtotal3 items$62.00
CollectionNo fee$0.00
TotalPaid on collection$62.00
In progress
Order #4182, being cooked
Collection at 19:40 · 3 items
Accepted 19:12 · in the kitchen since 19:18.
Past orders
Order #410324 Aug · delivery · $71
Order #398711 Aug · collection · $54
Order #39022 Aug · delivery · $88
Reorder is two taps because the second order is the one that decides whether somebody becomes a regular.
6in the pass
2delivery
18moldest
Collection
18m#4182 · 3 itemsHake, short rib, cod roe
9m#4184 · 2 itemsPie, hispi
4m#4186 · 4 itemsTwo hake, two dessertsWaiting
Delivery
14m#4183 · 3 itemsDriver assigned · Otto
7m#4185 · 1 itemAwaiting driverQueued
Collection and delivery are separate queues because they have different clocks. Mixing them is how a delivery goes out cold.
Availability
Beef tartareMarked off at 19:04
Wild mushroom pie12 portions left
Hake, brown butterAvailable
Delivery zones
Zone 1, 0-2 km$3.50 · min order $25
Zone 2, 2-4 km$5.00 · min order $35
Zone 3, 4-6 kmClosed after 21:00
Marking an item off takes one tap and reaches every open basket immediately. Ten minutes of lag here is ten minutes of orders you cannot make.
$2,840tonight
41orders
$69average
Tonight
Collection26 orders · $1,61063%
Delivery15 orders · $1,23037%
Who is ordering
Repeat customers, 58%
24 of 41 orders were from someone who has ordered before.
Repeat share is the number that says whether the app is working. Total orders can rise while it falls.
Hake, brown butter
Line-caught hake, brown butter, crushed new potatoes, sea herbs and lemon.
Price$24
Ready inAbout 18 minutes
ContainsFish, milkAllergens
Can be madeGluten freeOn request
Change it
No lemon
Sauce on the side
Extra potatoes$3
Something elseTell the kitchen
Hake, brown butter
FishHakeContains
MilkBrown butterContains
GlutenCan be removedOn request
NutsNot in this dishFree from
Cross-contaminationShared kitchen, we cannot guaranteeHonest
The last row is the one that matters and most apps leave it out. A small kitchen cannot promise no cross-contamination, and saying so is safer than implying otherwise.
Tell the kitchen
WhoOne person at the table
WhatMilk
SeveritySevere
A severe allergy is printed on a separate ticket in red and the chef acknowledges it before the order is cooked. It does not travel as a note at the bottom of a list of dishes.
Scanned in
Table 6Four covers
Opened19:20
Everyone can orderFrom their own phoneOn
Everything on one billYes
At this table
YouOrdered 2 items
Second phoneOrdered 1 item
Third phoneBrowsing
FourthNot joined
Four people ordering from four phones onto one bill. Nobody has to pass a menu or wait for the person who is deciding.
Sent to the kitchen 19:42
Whipped cod roeSmall plateCooking
Hake, brown butterMain, after the small platesWaiting
Allergy notedMilk, severeAcknowledged
The kitchen acknowledged the allergy at 19:42. That acknowledgement is a person pressing a button, not the app assuming it was read.
Table 6
Food and drink9 items$96.00
Service12%, optional$11.52
Total$107.52
Split it
Evenly4 people, $26.88 each
By what each person orderedFrom their own phone
One person pays
Some cash, some cardTell your server
Splitting by what each phone ordered is automatic because the app already knows. It is the only real advantage of ordering this way and most apps do not use it.
What you pay
Your share3 items plus service$31.36
Service included12%$3.36
Remove serviceNo questions
Add more
Removing service takes one tap and nobody is told. Service that can only be removed by asking a person is not optional.
Thank you
Paid$31.36Done
ReceiptSent to your emailSent
Still to pay3 people, $76.16
You can leaveWhenever you likeFree to go
You can go without waiting for the rest of the table. That is the point of paying from a phone and it should be said out loud.
Collection order
Ready at19:5512 minutes
WhereThe bar, ask for the name
Order3 items$38.00
PaidYes, cardPaid
Twelve minutes is the kitchen estimate rather than a fixed slot. It moves if the kitchen gets busy and you are told when it does.
Now
Table 6Cod roe, hispiCooking
Table 6ALLERGY: milk, severeAcknowledge
Table 2Hake, short ribPlating
Collection3 items, 19:55Queued
Table 9Two dessertsQueued
Allergy tickets are separate lines and must be acknowledged before the order can be started. Nothing else in this app blocks a kitchen from cooking.
Tonight
Small platesAverage 9 minutesOn target
MainsAverage 19 minutesTarget 18
DessertsAverage 6 minutesOn target
Longest wait tonight31 minutes, table 4Look
Table 4 waited thirty-one minutes for a main. That is on this screen while they are still in the room, which is the only time it can be fixed.
Tonight
Beef tartareSold out 20:10Off
Poached pear2 left2 left
Hake6 left
Everything elseAvailableOn
Marking something off takes one tap and it disappears from every phone at the table immediately. A customer ordering something sold out is the fault of the seconds between.
42covers
$3,180taken
$76average
Tonight
Orders from phones38 of 42 tables90%
Ordered by a server4
Allergies declared3All acknowledged
Longest wait31 minutesTable 4
Service removed2 tables
Two tables removed service. It is shown without comment because the number is either fine or it is a signal, and pretending it is always fine helps nobody.
The menu
Add a dish
Change a price
Mark sold out
AllergensRequired on every dishRequired
PublishLive on every phone in seconds
A dish cannot be published without its allergens filled in. It is the only field in this app that blocks saving, and it is the right one.
Tonight
The food
The wait
Ordering from your phone
Your orders
6 SeptemberTable 6, $31.36
14 AugustCollection, $38.00
2 JulyTable 2, $64.00
6 September, table 6
Whipped cod roe$9
Hake, brown butterNo lemon$24
Service12%$3.36
Rosa Iglesias9 visits
Ordering
Your tableTable 6
Your order
The bill
Past orders3
More
AllergiesMilk, severe
Feedback
Help
Common questions
Somebody at the table has an allergy
How do we split the bill
I want to remove service
Something is taking a long time
I would rather order from a person
The last one is a real option. A server will take the order and nobody minds; ordering from a phone is a convenience, not a requirement.