Property Manager

Arrears and repairs are managed by different teams on different systems in most organisations. Putting the repair column in the arrears list is the entire idea, and it reorders the whole page.

Forty-one properties have refused or missed three access attempts. That is the blocker on most of the overdue work, and it needs a housing officer rather than another letter from the contractor.

Repairs reported per week. The winter rise is heating and arrives every year, and so does the arrears rise that follows it by about a fortnight.

The gap between areas is almost entirely repairs waiting on a part with no state that says so. A job diagnosed and not ordered sits in the same queue as one nobody has looked at.

A tenant who paid on time for thirty-eight months and then stopped, a fortnight after reporting a repair that was never fixed, has been sent four letters about money and spoken to by nobody.

Arrears cannot be escalated to legal action on a tenancy with an open repair, by anybody. That single row would have stopped the Ashgrove case before the fourth letter.

Notification rules are yours to set. What is here is a starting point drawn from how the queue actually behaves.