Dispatch board

A named signature is required, which means the driver waits for the right person rather than leaving it with whoever opens the door. Ninety per cent of damage claims start with the wrong person signing.

Twenty hours late and the customer does not know. The delay is a logistics problem and the silence is a different one, and only the second costs a contract.

Photograph, named signature and a count, all captured on the tail lift. It takes the driver forty seconds and it is the difference between a claim and an argument.

Recording damage here opens a claim the same minute, inside the carrier window. Claims filed within seven days recover 91% and claims filed at day twenty-nine recover 68%.

The customer sees a two-hour window and the last nine minutes on a map. They do not see the driver whole route, which is nobody business but the driver and this company.

The last one is the one most carriers do not send. A customer told about a delay at nine in the morning reorganises their day; one told at four has lost it.

One consignment missed the trunk last night and sat on a floor for twenty hours. It is on this screen because the same thing happens about twice a week and nobody counts it.

Four pallets have been on the floor for over a day. Each of those is a customer wondering where something is and a driver who will be blamed for it.

The tight window is flagged before you leave rather than discovered at eleven. Everything else on the round has two hours or more of slack.

Moving to the afternoon costs nothing because the driver is already in that area. Moving to tomorrow costs a second visit, and the screen says which is which.

Twelve of twenty-four are ours and nine of those are one thing: consignments missing the overnight trunk. That is a depot cut-off problem rather than a driving one.

We advertise six and reliably manage four. Nine late deliveries a week come from that two-hour difference, and telling customers four would cost us less than the nine.

Six eligible claims were never filed because nobody connected the damage record to the claim clock. The evidence existed for all six.

Marchetti is at 88% and is the customer most likely to leave. Their late deliveries are almost all the trunk cut-off, which is fixable this week.

Messages are held while the vehicle is moving and delivered at the next stop.