Loan Origination - live preview

Good morning, Tom

7 applications are with underwriting and 9 have outstanding conditions.

Open applications62$4.2m requested

With underwriting7median 2 days

Conditions outstanding93 over 14 days

Approval rate68%trailing 90 days

Needs chasing

9 open

APP-4412 - proof of income outstanding 16 daysOffer expires in 5 days if not satisfiedExpiring

APP-4408 - bank statements unreadableRe-requested twice, applicant not respondingStalled

APP-4396 - valuation booked for 4 SeptemberThird-party dependency, on trackWaiting

Applications

Every case and its stage. Time in stage is visible, because that is what slips.

Open applications

Reference	Applicant	Amount	Product	In stage	Stage
APP-4412	Applicant 8841	$84,000	Secured, 5yr	16 days	Conditions
APP-4409	Applicant 8836	$32,000	Unsecured, 3yr	2 days	Underwriting
APP-4408	Applicant 8829	$120,000	Secured, 10yr	9 days	Documents
APP-4402	Applicant 8820	$18,000	Unsecured, 2yr	1 day	Underwriting
APP-4396	Applicant 8812	$240,000	Secured, 15yr	4 days	Valuation
APP-4388	Applicant 8804	$26,000	Unsecured, 3yr	1 day	Offered
APP-4371	Applicant 8790	$62,000	Secured, 7yr	-	Declined

Applicants are shown by reference in this demo. A live build shows names to the assigned team only.

Documents

What was supplied, when, and whether it was legible enough to rely on.

Outstanding and received

Application	Document	Requested	Received	Verified	Status
APP-4412	Proof of income, 3 months	16 Aug	-	No	Outstanding
APP-4408	Bank statements, 3 months	23 Aug	26 Aug	Rejected	Re-requested
APP-4409	Photo identification	30 Aug	30 Aug	Yes	Accepted
APP-4409	Proof of address	30 Aug	31 Aug	Yes	Accepted
APP-4396	Property valuation	28 Aug	-	No	Booked
APP-4402	Employment reference	31 Aug	01 Sep	Pending	In review

A rejected document records why, so the applicant is told something useful.

Conditions

What must be satisfied before drawdown, and who owns each one.

Open conditions

Application	Condition	Type	Owner	Due	Status
APP-4412	Satisfactory proof of income	Pre-offer	Applicant	06 Sep	Overdue
APP-4396	Valuation at or above $260,000	Pre-offer	Third party	04 Sep	Booked
APP-4396	Buildings insurance in place	Pre-drawdown	Applicant	18 Sep	Open
APP-4388	First payment mandate signed	Pre-drawdown	Applicant	08 Sep	Open
APP-4402	Employment confirmed by referee	Pre-offer	Case handler	03 Sep	In progress

An offer cannot be released while a pre-offer condition is open.

Decisions

Approve, decline or refer, with the reason recorded against the policy rule.

Awaiting decision7median 2 days

Approved, 90 days68%of 284 decided

Referred to committee4above mandate

Awaiting your decision

7 open

APP-4409 - $32,000 unsecuredScore 712, DTI 31%, within mandate - waiting 2 daysWithin mandate

APP-4402 - $18,000 unsecuredScore 668, DTI 38% - policy exception requestedException

APP-4396 - $240,000 securedAbove your mandate - refer to credit committeeAbove mandate

APP-4388 - $26,000 unsecuredScore 780, DTI 22% - cleanWithin mandate

Affordability

Income, commitments and stress testing. The arithmetic is shown, not hidden.

APP-4402 - debt to income38%

Policy limit 35% - exception requested

APP-4409 - debt to income31%

Within policy

APP-4396 - loan to value74%

Policy limit 80%, subject to valuation

Assessment detail

Application	Net income	Commitments	Proposed payment	DTI	Stressed DTI	Result
APP-4409	$4,200	$680	$620	31%	36%	Pass
APP-4402	$2,900	$640	$460	38%	44%	Fail
APP-4396	$8,400	$1,100	$1,640	33%	39%	Pass
APP-4388	$5,100	$420	$700	22%	26%	Pass

Stressed DTI applies a rate rise of 3 percentage points, per policy.

Lending policy

The rules decisions are measured against, and who may override them.

Policy rules

Rule	Threshold	Applies to	Override	Reviewed	Status
Maximum debt to income	35%	All products	Underwriter, recorded	01 Jul 2026	Active
Minimum credit score	640	Unsecured	Underwriter, recorded	01 Jul 2026	Active
Maximum loan to value	80%	Secured	Committee only	01 Jul 2026	Active
Stress test uplift	+3.0 pts	All products	None	01 Jul 2026	Active
Underwriter mandate	$150,000	All products	Committee only	01 Jul 2026	Active
Maximum term	15 years	Secured	Committee only	Overdue	Review due

Why every decision records a reason

A lending decision can be challenged years later by a customer, an ombudsman or a regulator. What protects you is not the decision itself but the contemporaneous record of what was known and which rule was applied.

Every decision cites the policy rule it was measured against
Overrides record who authorised them and why
The data used in the assessment is snapshotted, not re-queried later
Declines record a reason that can be given to the applicant
Nothing in the case file can be edited after a decision, only appended
Retained for the life of the agreement plus the statutory period

Audit log

Every decision, override and policy change. Retained per your regulator's requirement.

Events

When	Actor	Action	Target	Source
01 Sep 10:04	Claire Dubois	Referred above mandate to committee	APP-4396	web
01 Sep 09:12	Claire Dubois	Requested policy exception, DTI 38%	APP-4402	web
31 Aug 16:22	Tom Ellery	Rejected document, reason: illegible	APP-4408	web
30 Aug 14:40	System	Snapshotted affordability data at decision	APP-4388	scheduler
28 Aug 09:15	Lena Brandt	Raised underwriter mandate to $150,000	Lending policy	web

APP-30412, referred

One application, its tests and what it is waiting on.

ReferredDay 9 of 10APP-30412 · $184,000 over 25 years · joint · Petra Novak and Aleks Novak

Declined automatically on affordability, then referred on appeal. The model counted one income twice and the second not at all, because the second applicant is self-employed and files late.

Loan to value68%policy ceiling is 85%

Debt to income41%ceiling is 45% on referral

Credit score714no adverse in 6 years

Days in hand9 of 10service standard

Why it was referred

AffordabilitySecond income not evidenced · self-employedThe reason

CreditNo adverse, thin file on the second applicantPass

SecurityValued $270,000 · standard constructionPass

PolicyWithin every ceilingPass

One test of four. The automatic decline read a missing document as a missing income, which is a different thing and the appeal turns on it.

Documents

Payslips, first applicant3 months · verifiedIn

Accounts, second applicant2 years · filed 4 months lateIn, late

Tax computationRequested 3 days agoOutstanding

Bank statements6 months · both applicantsIn

The tax computation is the only document standing between this and a decision, and it has been outstanding for three of the ten days.

History

Submitted25 August · broker

Automatic decision25 August · declined on affordabilityDeclined

Appealed27 August · broker supplied accounts

Referred to underwriting28 August · Ilse Brandt

Documents requested1 September · tax computationWaiting

Nine days, four of them waiting on one document nobody chased.

New application

Who is borrowing, how much, and against what.

The borrowing

ProductApplicantsChannel

AmountTerm, yearsProperty value

Income

First applicantEmployedSelf-employedRetiredNot working

Second applicantEmployedSelf-employedRetiredNot working

Self-employed sets the evidence requirement to two years of filed accounts before anything is scored. Choosing it here avoids a decline that is really a missing document.

What will be checked

Loan to value against the product ceiling
Debt to income at the stressed rate, not the pay rate
Credit file on every applicant
Property type against the lending policy
Affordability with evidenced income only

A decision in principle returns in about ninety seconds. It is not an offer and the screen says so.

Offer

What is being offered, on what conditions, and until when.

IssuedExpires in 82 daysAPP-30388 · $212,000 over 30 years · 4.84% fixed for 5 years

Monthly payment$1,118at the fixed rate

After the fix$1,340at the current reversion rate

Total fees$1,299arrangement and valuation

Offer valid82 daysfrom 6 September

Conditions

2 outstanding

Buildings insurance in forceBefore completionOutstanding

Final valuation satisfactoryReceived 3 SeptemberMet

Existing loan redeemedOn completionOutstanding

Identity verifiedBoth applicantsMet

What changes after five years

Rate4.84% fixed becomes the reversion rate

Payment$1,118 becomes about $1,340+$222

Early repayment chargeEnds at the same point

The reversion figure is shown at today rate and will not be today rate in five years. It is here so the number is never a surprise, not because it is a forecast.

An offer is withdrawn if a condition is unmet at completion, not merely delayed. Both outstanding conditions sit with the solicitor rather than the applicant.

Conditions queue

Everything waiting on somebody outside this team.

Open conditions184across 96 offers

Overdue41past the chase date

Median to clear6 daystarget is 4

Offers at risk7expire within 14 days

Conditions

41 overdue

Application	Condition	With	Age	Offer expires	Status
APP-30412	Tax computation	Applicant	3 days	-	Blocking
APP-30388	Buildings insurance	Solicitor	9 days	82 days	Chased
APP-30371	Redemption statement	Existing lender	21 days	11 days	At risk
APP-30366	Identity, second applicant	Applicant	2 days	64 days	Open
APP-30341	Final valuation	Valuer	14 days	6 days	At risk

Sorted by what expires soonest rather than what is oldest. A twenty-one-day condition on a ninety-day offer is calmer than a fourteen-day one on a six-day offer.

Nothing on this list is inside the team control. The only lever is chasing, which is why the age column is next to who holds it.

Policy exceptions

Lending outside policy, and who authorised it.

Exceptions this quarter342.1% of completions

Within delegated authority28signed by an underwriter

To credit committee6above the ceiling

Arrears among exceptions0none in 18 months

Exceptions

34 this quarter

Application	Policy breached	By	Authorised by	Reason
APP-30298	Debt to income ceiling	3 pts	Credit committee	Bonus income excluded by rule
APP-30214	Maximum age at term end	4 years	Credit committee	Pension income evidenced
APP-30188	Loan to value on flats	5 pts	Ilse Brandt	Ex-authority, long lease
APP-30142	Minimum trading period	8 months	Ilse Brandt	Prior employment same trade
APP-30101	Property type	-	Credit committee	Timber frame, certified

Every exception carries a named authoriser and a written reason. An exception without both is a defect, not a decision.

None of the thirty-four is in arrears. That is the argument for the exceptions process and the argument against widening the policy at the same time.

Reports: activity

Volume and throughput, by owner and by product.

Applications this quarter1,624$284m of lending

Opened this month1,624against 1,412 closed

Median age9.4 daystarget is 10 days

Owned by nobody38oldest is 4 days

Volume over time

12 weeks

Applications per week. The dip in week seven is the rate change; volume recovered within a fortnight and the mix did not.

By product

This quarter

Residential repayment812

Buy to let384

Further advance224

Interest only128

Bridging76

By underwriter

This quarter

Underwriter	Open	Closed	Median days	Overdue
Ilse Brandt	38	412	7.2	4
Tomas Egede	44	386	8.8	9
Marit Halvorsen	41	361	9.6	11
Pieter Vos	49	253	12.4	18
Unassigned	38	0	-	38

Median days is submission to decision against a ten-day standard. Thirty-eight applications have no underwriter and every one is already outside it.

Reports: performance

Against target, with the gap named.

Against target84%decided within the 10-day standard

Best underwriterIlse Brandt96% within standard

WorstUnassigned0%, nobody has picked them up

Trend-2 ptson last quarter

Against target by product

100 is the target

Ilse Brandt96

Tomas Egede89

Marit Halvorsen84

Pieter Vos71

Unassigned0

Every underwriter clears the standard except on referred cases, where the delay is almost always a document held by somebody outside the bank.

What moved

Rule-derived

Referrals up 6 pointsThe affordability model treats a late filing as no incomeDown

Median decision down half a daySince document requests started auto-chasingUp

Thirty-eight applications unassignedAll arrived the week of the rate changeWatch

Threshold rules over the figures above, not a model. Each line names the number it came from so you can disagree with it.

Reports: exceptions

What breached, what is late and what nobody owns.

Breached38outside the 10-day standard

At risk7inside 48 hours

Unassigned38no owner at all

Reopened12closed then raised again

Exceptions

38 open

Application	Amount	Stuck on	Days	Offer expires
APP-30341	$164,000	Valuation, 14 days	19	6 days
APP-30371	$248,000	Redemption statement	24	11 days
APP-30412	$184,000	Tax computation	9	-
APP-30298	$96,000	Committee referral	16	38 days
APP-30266	$312,000	Unassigned	12	-

Ordered by how close the offer is to expiring. An expired offer is a re-decision at whatever the rate is then, which is a worse outcome than a slow one.

Two of the five expire inside a fortnight and neither is waiting on this bank. The conditions queue is where those get chased, and it is the only lever here.

People

Who has an account, and what they own.

People

34 accounts

Name	Role	Channel	Last active	Status
Sanne de Groot	Administrator	Credit risk	9 minutes ago	Active
Ilse Brandt	Senior underwriter	Underwriting	25 minutes ago	Active
Tomas Egede	Underwriter	Underwriting	1 hour ago	Active
Marit Halvorsen	Underwriter	Underwriting	2 hours ago	Active
Pieter Vos	Underwriter	Underwriting	Yesterday	Active
Anneke Bakker	Processor	Operations	40 minutes ago	Active

Deactivating somebody prompts you to reassign what they own rather than doing it silently, because an unowned record is how a register rots.

Roles

What each role is scoped to and what it may approve.

Roles

5 roles

Role	Type	People	Scope	Can approve to	Status
Administrator	Built in	2	Everything	No limit	Active
Senior underwriter	Built in	4	All applications	$500,000	Active
Underwriter	Built in	14	Own queue	$250,000	Active
Processor	Built in	9	Documents only	-	Active
Audit	Custom	5	Read all, write nothing	-	Active

A role carries a scope and an approval ceiling. Both are enforced on the server; hiding a button is not access control.

Recent changes

Underwriter authority raised to $250,000Sanne de Groot · 1 JuneLogged

Audit role created for the regulator visitSanne de Groot · 12 MarchLogged

Role changes sit in the same audit log as record changes, because both change what somebody can do.

Why custom roles exist

A processor can request and accept documents but cannot decide anything
An underwriter cannot approve their own policy exception
A senior underwriter cannot alter the policy the ceilings come from
Audit reads everything including the model inputs and can change none of it

Permissions

Every capability against every role, as enforced.

What each role can do

10 capabilities

Capability	Administrator	Senior	Underwriter	Processor	Audit
View applications	Yes	Yes	Own queue	Yes	Yes
Create an application	Yes	Yes	Yes	Yes	No
Request documents	Yes	Yes	Yes	Yes	No
Decide to $250,000	Yes	Yes	Yes	No	No
Decide above $250,000	Yes	To $500k	No	No	No
Approve a policy exception	Yes	Not own	No	No	No
Issue an offer	Yes	Yes	Yes	No	No
Change lending policy	Yes	No	No	No	No
See the model inputs	Yes	Yes	Yes	No	Yes
Read the audit log	Yes	Yes	Yes	No	Yes

Enforced per query rather than by hiding controls. A scoped "yes" means the row exists but is limited, which is why some actions need a second person.

Nobody approves their own exception, including the senior underwriters. That one row is what makes the exceptions report worth reading.

Notifications

What the system sends, to whom, and when.

What is sent

Application referredTo the assigned underwriterOn

Document outstanding 3 daysTo the processor, then dailyOn

Offer expires in 14 daysTo the underwriter and the brokerOn

Application unassigned 24 hoursTo the senior underwritersOn

Policy exception loggedTo credit risk, immediatelyOn

Every message names the record it is about, so a reply lands somewhere.

Quiet hours

No routine notifications20:00 to 07:00, local to the personOn

Urgent overridesAn application at day nine of tenOn

Weekly digestMonday 08:00On

A notification that waits until morning is one that did not work, so the override is explicit rather than a setting nobody finds.

Notification rules are yours to set. What is here is a starting point drawn from how the queue actually behaves.

Integrations

Connected systems and their sync history.

Connected

4 connected

Credit bureauFiles and scores on every applicantConnected

Valuation panelInstruction and reportConnected

Core bankingCompletion and drawdownConnected

Identity providerDocument and biometric checksConnected

Open bankingIncome and expenditure from statementsNot connected

What breaks without them

Without the bureau nothing is scored and everything is referred
Without valuations the security test cannot complete and offers stall
Without open banking affordability rests on payslips, which is the gap the Novak case turns on
Applications can still be taken and decided manually; the standard slips

Sync history

Last 24 hours

When	Source	Records	Result
Continuous	Credit bureau	1,624 searches	Live
Continuous	Identity provider	2,884 checks	Live
06:00 today	Valuation panel	188 instructed	4 overdue
06:00 today	Core banking	$4.2m drawn	Posted

A sync that half-succeeded is listed as such rather than as a failure, because the records that did land still changed something.

Import and export

Bulk load and extract, with per-row validation.

Import

WhatIf a row already exists

Validated before anything is written. A file with one bad row imports the rest and tells you which line failed and why.

Export

WhatFormat

RangeEverythingThis yearFiltered view

Recent imports and exports

Last 30 days

When	What	Rows	Result	By
3 Sep 08:00	Import	48	Complete	Sanne de Groot
1 Sep 17:30	Export	1,624	Complete	Sanne de Groot
28 Aug 10:15	Import	212	208 loaded, 4 rejected	Anneke Bakker

Every import is kept with its source file, so a bad load can be traced rather than argued about.