Learning Management

Changing a grade after it has been returned is possible and is logged with a reason. Making it impossible would just move the conversation to email.

Cohort completion is measured at the end date. Counting a self-paced course the same way is how completion figures end up meaning nothing.

Deadlines and classes are one calendar. A student who exports it gets the deadlines too, which is the half people actually miss.

Every notification names the thing and links to it. A deadline reminder with no link to the quiz is just anxiety.

Completion records outlive accounts on purpose. An audit asks who was trained in 2023, and "they have left" is not an answer.

Six hundred and eighty-four people enrolled and never opened anything. That is a different problem from dropping out, it is larger than it looks, and it is invisible in a completion percentage.

Eleven learners are two modules behind and seven have heard from nobody. A message at week four recovers about half of them; the same message at week ten recovers almost none.

Two questions in module three test something the module does not teach. That is the module where a fifth of all learners stop, and these two questions are part of why.

A practice attempt before the first real assessment is worth more than every other intervention here, and it is a course setting rather than a person.

A practice attempt before the first assessment moves completion from 46% to 78%. It is a setting on a course rather than an intervention by a person, and it is off on most of them.

A mark cannot be changed after a certificate is issued, by anybody. A certificate is a statement to somebody outside this organisation and it has to mean the same thing a year later.