The hub
Everything you can read, and what your team has been opening.
What are you trying to do?
Searches that return nothing are logged. That list is what the writers work from.
Recommended for you
Incident escalationEngineering · reviewed 5 days agoInternal
Refund handlingSupport · reviewed 2 weeks agoInternal
Expense policy 2026People · reviewed 3 days agoAll staff
Single sign-on setupEngineering · reviewed 1 month agoAll staff
Picked from what your team opens, not from what anyone promoted.
Recently updated
Expense policy 2026Lena Brandt · 3 days agoFresh
Incident escalationTom Ellery · 5 days agoFresh
Notification preferencesSara Duarte · 6 days agoFresh
IP allow-listTom Ellery · 1 week agoFresh
Data-sync escalationJonas Weber · 1 week agoFresh
Your bookmarks
3 savedDeployment runbookEngineering · bookmarked 4 months agoOverdue review
On-call handoverEngineering · bookmarked 6 weeks agoOverdue review
Escalation matrixSupport · bookmarked 2 weeks agoDue soon
Two of your bookmarks are past their review date. You are told, rather than finding out when the instructions do not work.
Recently viewed
Refund handlingYesterday
Expense policy 20262 days ago
VPN setupNot found · 2 days agoNo result
The search that found nothing is kept here too, and counted in the gap list.
Browse by space
412 articlesEngineeringRunbooks and architecture · 118 articlesAll staff
SupportTroubleshooting and macros · 96 articlesAll staff
PeoplePolicies and how-tos · 64 articlesAll staff
SalesPlaybooks and objections · 58 articlesSales only
FinanceProcess and controls · 42 articlesFinance only
ArchiveSuperseded material · 34 articlesRead only
You only see spaces you have read access to. An article you cannot open does not appear in search either, rather than teasing you with a title.
Editorial overview
What needs attention, what is waiting, and where readers get stuck.
Published412across 9 spaces
Pending review125 assigned to you
Content at risk94 overdue, 5 unowned
Open search gaps88nobody found an answer
Publishing cadence
6 monthsThirty-four articles published in six months. September is short because two authors are on the review backlog instead.
Content-health risks
Deployment runbookOverdue review · low helpfulness · unowned41
Onboarding checklistOverdue review · unowned49
Escalation matrixLow helpfulness54
Support tier escalationLow helpfulness57
Legacy VPN guideLinked from 4 live articles61
Ordered by score, not by age. A stale page nobody reads is not the problem.
Search gaps worth writing
expenses cut-off date22 searches · 18 people · 0 resultsHigh
vpn setup mac16 searches · 14 people · 0 resultsCritical
refund over 90 days12 searches · 9 people · 0 resultsMedium
parental leave notice9 searches · 9 people · 0 resultsMedium
Recent negative feedback
The deploy step is wrong since MarchDeployment runbook · 4 days agoIncorrect
Screenshot does not match the UICSV import · 2 days agoOutdated
Nothing on bulk invites from CSVInvite teammates · 7 days agoMissing info
Reports send at 08:00, not 09:00Weekly reports · 3 days agoOutdated
Recently changed
Expense policy 2026Lena Brandt · 3 days agoPublished
Debug failing webhooksSara Duarte · 1 day agoDraft
New agent onboarding checklistJonas Weber · 1 day agoIn review
Scheduled report digestsLena Brandt · 1 day agoDraft
Recurring data importsTom Ellery · 1 day agoScheduled
Drafts are visible to the whole editorial team on purpose. Two people writing the same page is the most common waste here.
Deployment runbook
One article, the score behind it, and what readers have said about it.
EngineeringAll staffOverdue reviewOwned by nobody since 14 August · last reviewed 4 July 2025 · 412 reads this quarter
Fourteen months past its review date and still the most-read page in the space. The deploy step it describes changed in March, which is what the two unhelpful votes below are about.
Health score41down from 78 a year ago
Reads this quarter412most-read in Engineering
Helpful52%11 of 21 votes
Months since review14interval is 6 months
What the health score is made of
Weakest: freshnessFive signals out of twenty each. Two of them are zero because nobody owns it and nobody has looked at it since last July.
Reader feedback
21 votesThe deploy step is wrong since MarchSupport engineer · 4 days agoIncorrect
Nothing about the new rollback pathEngineer · 2 weeks agoMissing info
Still the clearest thing we haveEngineer · 1 month agoHelpful
Feedback is attached to the article, so whoever picks this up inherits the complaints as a to-do list.
Revision history
Published revisionTom Ellery · 4 July 2025Live
Review interval set to 6 monthsTom Ellery · 4 July 2025Setting
Owner removed, account deactivatedSystem · 14 August 2026Automatic
Escalated as unowned and overdueSystem · 1 September 2026Automatic
Related and linked
On-call handoverLinked from this articleOverdue
Incident escalationLinks hereFresh
Release checklistSame spaceFresh
Legacy VPN guideLinked from this articleArchived
One outbound link points at an archived page. That is counted against link health above rather than left for a reader to discover.
Content library
Every article, with health, status and ownership at a glance.
ViewAll contentMy draftsAwaiting reviewPublishedNeeds attentionArchived
Content library
412 articles| Title | Access | Status | Owner | Health | Updated |
|---|---|---|---|---|---|
| Deployment runbook | All staff | Published | Unassigned | 41 | 14 months ago |
| Onboarding checklist | All staff | Published | Unassigned | 49 | 8 months ago |
| Escalation matrix | Internal | Published | Tom Ellery | 54 | 6 months ago |
| Debug failing webhooks | Internal | Draft | Sara Duarte | 75 | 1 day ago |
| New agent onboarding checklist | Internal | In review | Jonas Weber | 75 | 1 day ago |
| Scheduled report digests | All staff | Draft | Lena Brandt | 75 | 1 day ago |
| Recurring data imports | All staff | Scheduled | Tom Ellery | 75 | 1 day ago |
| Manage seats and licences | All staff | Changes requested | Lena Brandt | 75 | 2 days ago |
| Export report data | All staff | Approved | Lena Brandt | 75 | 2 days ago |
| Expense policy 2026 | All staff | Published | Lena Brandt | 88 | 3 days ago |
Nothing matches that search.
Health is computed from freshness, ownership, helpfulness, link health, structure and readability. It is not an editor marking their own homework.
Your articles
What you own, and what you owe a review on.
You own38across 3 spaces
Drafts42 untouched for a month
Review due from you51 is overdue
Read this quarter1,284across everything you own
Owned by you
2 need you| Article | Space | Status | Last reviewed | Due | Reads | Health |
|---|---|---|---|---|---|---|
| Incident escalation | Engineering | Published | 29 Aug 2026 | 29 Feb 2027 | 96 | 84 |
| Refund handling | Support | Published | 22 Aug 2026 | 22 Feb 2027 | 241 | 81 |
| On-call handover | Engineering | Published | 18 Feb 2026 | 18 Aug 2026 | 62 | 58 |
| Escalation matrix | Support | Published | 04 Mar 2026 | 04 Sep 2026 | 128 | 54 |
| Release checklist | Engineering | Published | 12 Jun 2026 | 12 Dec 2026 | 204 | 79 |
| Debug failing webhooks | Engineering | Draft | - | - | 0 | 75 |
| Rollback procedure | Engineering | Changes requested | - | - | 0 | 62 |
Nothing matches that search.
Review intervals are per article. A policy and a runbook do not go stale at the same rate, so they do not share a deadline.
Review queue
Articles moving through review. Pick one up, or track what you submitted.
Assigned to you51 due today
Median time to review3 daystarget is 5
Changes requested2this month
Overdue in the queue4oldest is 9 days
Waiting on you
5 assignedNew agent onboarding checklistJonas Weber · submitted 1 day ago · due in 4 days
Scheduled report digestsLena Brandt · submitted 2 days ago · due in 3 days
Transfer workspace ownershipSara Duarte · submitted 4 days ago · due in 1 day
SCIM provisioningTom Ellery · submitted 6 days ago · overdue
Workspace visibilityJonas Weber · submitted 9 days ago · overdue
A review that sits for nine days is a draft the author has stopped thinking about. The counter is there to make that visible, not to rank reviewers.
Submitted by you
Rollback procedureAisha Bello · changes requested 2 days agoChanges requested
Debug failing webhooksNot yet submittedDraft
Changes requested comes back with the reviewer’s comments attached to the line they are about.
Recently decided
Export report dataApproved by Leo Fischer · 2 days agoApproved
Manage seats and licencesChanges requested by Aisha Bello · 2 days agoChanges requested
Expense policy 2026Approved by Lena Brandt · 3 days agoPublished
Structure
Spaces, collections, tags, and what is slipping through the cracks.
Spaces
EngineeringRunbooks and architecture · 118 articles · 4 overdueAll staff
SupportTroubleshooting and macros · 96 articles · 2 overdueAll staff
PeoplePolicies and how-tos · 64 articles · 1 overdueAll staff
SalesPlaybooks and objections · 58 articles · 1 overdueSales only
FinanceProcess and controls · 42 articles · 1 overdueFinance only
ArchiveSuperseded material · 34 articles · 0 overdueRead only
Orphaned content
6 orphanedLegacy VPN guideNo space · linked from 4 live articles
Old QBR templateNo space · 0 reads in 12 months
Migration notes 2024No space · 3 reads
Pricing pilot briefNo space · unowned
An article with no space is invisible to browse and only findable by search. That is how pages get rewritten twice.
Collections
14 collectionsNew starter path9 articles · People, EngineeringPublished
Incident response7 articles · Engineering, SupportPublished
Security basics6 articles · EngineeringDraft
Finance close5 articles · FinancePublished
A collection is an ordered path through articles that already live in spaces. Nothing is duplicated to be in one.
Most-used tags
63 tagsrunbook42 articles
policy38 articles
troubleshooting31 articles
onboarding24 articles
deprecated11 articlesReview
Eleven articles are tagged deprecated and still published. That is a cleanup, not a tag.
Search intelligence
What people looked for, what they did not find, and what to write next.
Searches2,840last 30 days
No-result rate25%706 searches found nothing
Click-through61%searches that opened an article
Average results1.5per query
Search volume
30 daysThe spike in the last week is the quarter-end expenses run. The top no-result query is about expenses, which is not a coincidence.
Found nothing
88 queriesexpenses cut-off date22 searches · 18 people
vpn setup mac16 searches · 14 people
refund over 90 days12 searches · 9 people
parental leave notice9 searches · 9 people
sso reset8 searches · 7 people
Fourteen people looked for VPN setup on a Mac and found nothing. That is a better content plan than any brainstorm.
Found something, opened nothing
Low engagementoffline mode31 searches · 0% openedRetitle
webhook signature24 searches · 4% openedRetitle
scim provisioning19 searches · 0% openedRetitle
transfer ownership14 searches · 7% openedRetitle
Results came back and nobody clicked. Usually the title does not match the words people actually use.
Most searched
reset password184 searches · 92% opened an articleAnswered
expenses cut-off date142 searches · 0 resultsGap
vpn setup128 searches · 0 results on MacGap
incident escalation116 searches · 88% opened an articleAnswered
refund policy98 searches · 71% opened an articleAnswered
on-call rota84 searches · 64% opened an articleAnswered
Answered queries are left alone. The work is in the two rows that are not.
Feedback inbox
What readers said about the articles, triaged and assigned.
Feedback this month312across 412 articles
Helpful rate44%down 6 points on last month
Needs attention21unhelpful with a reason given
Median time to resolve6 daystarget is 5
StatusAllNewIn progressResolvedDismissedVoteAllHelpfulUnhelpful
Inbox
21 need attentionThe deploy step is wrong since MarchDeployment runbook · support engineer · 4 days agoIncorrect
Screenshot does not match the current UICSV import · internal reader · 2 days agoOutdated
Nothing about bulk invites from a CSVInvite teammates · internal reader · 7 days agoMissing info
Reports send at 08:00, not 09:00Weekly reports · internal reader · 3 days agoOutdated
Runs were delayed even with short automationsAutomation delays · internal reader · 4 days agoIncorrect
Every item names the article it is about, so it becomes a revision rather than a ticket in someone else’s queue.
What people say when it is wrong
Outdated94 of 312 · 30%30%
Missing information78 of 312 · 25%25%
Incorrect52 of 312 · 17%17%
Unclear38 of 312 · 12%12%
Broken link12 of 312 · 4%4%
Outdated and missing information are half of it, and both are review problems rather than writing problems.
Worst rated, most read
Deployment runbook412 reads · 52% helpful41
Onboarding checklist188 reads · 58% helpful49
Escalation matrix128 reads · 61% helpful54
The intersection of heavily read and poorly rated is the only list worth working through first.
Analytics
Content, search and governance, from the live repository.
Published412up 31 this quarter
Article views18,420last 30 days
Unique readers486of 512 staff
Average health73up 4 points
Views by space
Last 30 daysHealth distribution
412 articles73average
Good, 70 and above65%
Watch, 50 to 6925%
Poor, below 5010%
Most read
Last 30 days| Article | Space | Views | Helpful | Health |
|---|---|---|---|---|
| Refund handling | Support | 241 | 84% | 81 |
| Deployment runbook | Engineering | 412 | 52% | 41 |
| Release checklist | Engineering | 204 | 91% | 79 |
| Onboarding checklist | People | 188 | 58% | 49 |
| Expense policy 2026 | People | 184 | 88% | 88 |
| Escalation matrix | Support | 128 | 61% | 54 |
| Incident escalation | Engineering | 96 | 90% | 84 |
Nothing matches that search.
Sorted by views. The second row is the whole problem: the most-read page in the company is also one of the worst rated.
Where the work is stuck
Articles by space and state| Draft | In review | Published | Overdue | Unowned | |
|---|---|---|---|---|---|
| Engineering | 6 | 4 | 104 | 4 | 2 |
| Support | 3 | 2 | 89 | 2 | 1 |
| People | 2 | 1 | 60 | 1 | 1 |
| Sales | 1 | 1 | 55 | 1 | 0 |
| Finance | 1 | 0 | 40 | 1 | 0 |
| Archive | 0 | 0 | 34 | 0 | 1 |
LowHigh
Engineering carries the most overdue and the most unowned, which tracks with it having the most authors who have since changed team.
People
Who has an account, what they can do, and what they own.
People
512 staff| Name | Role | Owns | Last active | Status |
|---|---|---|---|---|
| Lena Brandt · lena.brandt@example.com | Administrator | 38 | 2 minutes ago | Active |
| Tom Ellery · tom.ellery@example.com | Knowledge manager | 96 | 1 hour ago | Active |
| Sara Duarte · sara.duarte@example.com | Author | 31 | 1 day ago | Active |
| Jonas Weber · jonas.weber@example.com | Author | 24 | 3 days ago | Active |
| Otto Lindqvist · otto.lindqvist@example.com | Reviewer | 12 | 1 hour ago | Active |
| Priya Larsen · priya.larsen@example.com | Reviewer | 8 | 2 days ago | Active |
| Marcus Adeyemi · marcus.adeyemi@example.com | Reader | 0 | 1 day ago | Active |
| Clara Whitfield · clara.whitfield@example.com | Reader | 0 | a month ago | Suspended |
| Elliot Jarrow · elliot.jarrow@example.com | Reader | 0 | Never | Invited |
| Beatriz Camara · beatriz.camara@example.com | Author | 9 | Left 14 August | Deactivated |
Nothing matches that search.
The last row owns nine articles and no longer works here. That is why the unowned count on the dashboard is not zero, and why deactivating somebody prompts you to reassign rather than doing it silently.
Spaces and access
Who can read and who can edit, per space.
Spaces and access
| Space | Read | Edit | Owner | Articles | Status |
|---|---|---|---|---|---|
| Engineering | All staff | Engineering team | Tom Ellery | 118 | Active |
| Support | All staff | Support team | Tom Ellery | 96 | Active |
| People | All staff | People team | Lena Brandt | 64 | Active |
| Sales | Sales team | Sales team | Sara Duarte | 58 | Restricted |
| Finance | Finance team | Finance team | Jonas Weber | 42 | Restricted |
| Archive | All staff | Administrators | Lena Brandt | 34 | Read only |
Nothing matches that search.
Read access decides what appears in search. A restricted space does not show teasing titles to people who cannot open them.
Review policy
Runbooks and proceduresReview every 6 monthsEnforced
PoliciesReview every 12 monthsEnforced
Release notesNo review requiredExempt
ArchiveRead only, no reviewExempt
Intervals are per content type. A runbook goes stale faster than a policy and the schedule should say so.
What happens when an owner leaves
- The articles are flagged unowned the same day
- They appear on the manager dashboard, not in a report nobody opens
- Review dates keep running, so nothing quietly falls off the schedule
- A reassignment prompt names every article before the account closes
Settings
The hub, its look, its sources and what it tells people.
Identity
Look
TypeSans throughoutSerif headingsMono headings
Branding applies to the reader portal only. The editorial screens stay as they are, because they are a tool rather than a shop window.
Connected sources
3 of 5DirectoryPeople, teams and leaversConnected
ChatAnswer search from a chat commandConnected
TicketingAttach articles to ticketsConnected
Code hostingLink runbooks to repositoriesNot connected
AnalyticsSend read events onwardNot connected
The directory connection is what turns a leaver into an unowned-article alert. Without it, ownership rots silently.
Notifications
Review due14 days before, then on the dayOn
Review overdueWeekly until it is doneOn
Article you own gets feedbackImmediately, if unhelpfulOn
Assigned a reviewImmediatelyOn
Weekly editorial digestMonday 08:00Off
Audit log
Every edit, permission change and archive.
Audit log
| When | Actor | Action | Target | Source |
|---|---|---|---|---|
| 02 Sep 16:54 | Sara Duarte | Scheduled an article | Recurring data imports | web |
| 02 Sep 16:12 | Otto Lindqvist | Approved | Export report data | web |
| 02 Sep 15:40 | Jonas Weber | Submitted for review | Transfer workspace ownership | web |
| 01 Sep 07:00 | System | Escalated 2 unowned overdue articles | Reviews | scheduler |
| 01 Sep 06:00 | System | Converted a search gap to a draft | vpn setup mac | scheduler |
| 31 Aug 15:20 | Lena Brandt | Published, review set to 12 months | Expense policy 2026 | web |
| 29 Aug 10:40 | Tom Ellery | Published a revision | Incident escalation | web |
| 26 Aug 09:12 | Lena Brandt | Invited a user | Elliot Jarrow | web |
| 14 Aug 09:00 | System | Removed owner, account deactivated | Deployment runbook | scheduler |
| 04 Aug 11:30 | Lena Brandt | Moved to Archive | Legacy VPN guide | web |
Nothing matches that search.
Seven years, append only. Permission changes and owner changes are in the same log as edits, because in an audit they are the same question.
New article
What it answers, who owns it, and when it expires.
The article
Before it publishes
A named ownerA person, not a teamRequired
A review dateNever is a choice with a reasonRequired
Searched for duplicates3 similar articles foundCheck
Reviewed by somebody elseNot the authorRequired
The duplicate check runs on the title as it is typed. Three articles already answer something close to this, and one of them is more recent than the draft.
Titles that work
Articles titled as a question are found four times as often as ones titled as a process name, because search is where every reader starts and nobody searches for the name of a policy.
An article with no owner cannot be published.
Stale content
What is out of date, and what people are still reading.
Articles1,842across 9 spaces
Past review date41222% of the library
Stale and popular38read 100+ times a month
No owner188cannot be reviewed
Stale
38 stale and popular| Article | Space | Last reviewed | Reads a month | Owner | Risk |
|---|---|---|---|---|---|
| How do I request a refund? | Operations | 22 months | 1,412 | Left in March | High |
| Expenses policy | Finance | 18 months | 684 | Iona Ferris | High |
| Password reset | Security | 3 months | 2,840 | Marek Sobol | Fine |
| Onboarding checklist | People | 26 months | 412 | None | High |
| Legacy import guide | Product | 31 months | 4 | Hedda Nilsen | Low |
Sorted by reads rather than by age. The oldest article on this list is read four times a month; the second most read is nearly two years old and the owner has left.
Four hundred and twelve articles are past review and only thirty-eight of them matter. Reviewing by age produces a list nobody finishes; reviewing by readership produces one that takes a fortnight.
Search gaps
What people looked for and did not find.
Searches this month18,400from 2,840 people
No result clicked31%of all searches
Repeated within an hour2,140same person, rephrased
Ended in a support ticket684after a failed search
Top failed searches
684 tickets| Search term | Searches | Clicked nothing | Article exists | Then what |
|---|---|---|---|---|
| refund | 1,412 | 68% | Yes, badly titled | 188 tickets |
| holiday carry over | 862 | 84% | No | 142 tickets |
| vpn not working | 684 | 22% | Yes | 31 tickets |
| who approves expenses | 512 | 91% | Yes, in a PDF | 96 tickets |
| new starter laptop | 412 | 78% | No | 84 tickets |
Two of the top five have an article that nobody finds, and two have no article at all. The fourth is a policy locked inside an attachment.
Six hundred and eighty-four support tickets began with a failed search. Writing the two missing articles and retitling the two badly titled ones is about a day of work against roughly 400 tickets a year.
Reports: activity
Volume and throughput, by owner and by space.
Articles1,842412 past their review date
Opened this month188against 142 closed
Median age14 daystarget is 7 days
Owned by nobody188oldest is 9 months
By owner
This quarter| Owner | Open | Closed | Median days | Overdue |
|---|---|---|---|---|
| Hedda Nilsen | 284 | 188 | 4 | 12 |
| Marek Sobol | 241 | 162 | 6 | 18 |
| Iona Ferris | 196 | 134 | 9 | 31 |
| Petra Nagy | 148 | 96 | 14 | 44 |
| Unassigned | 188 | 0 | - | 188 |
Articles owned, reviewed this year, median days to review, and past review date. The last row cannot be reviewed by anybody because it belongs to nobody.
By space
This quarterVolume over time
12 weeksSearches per week. Nearly a third of them end with nobody clicking anything, and that share has not moved while the library has grown by 158 articles.
Reports: performance
Against target, with the gap named.
Against target69%of searches end in a click
Best ownerSecurity88% of searches find something
WorstPeople54%, and the most tickets after
Trend-2 ptson last quarter
Against target by space
100 is the targetFindability tracks whether articles are titled as questions. Security titles everything as a question; People titles everything as a policy name.
What moved
Rule-derived31% of searches end in nothingUnchanged while the library grew by 158 articlesDown
684 tickets began with a failed searchFour search terms account for halfWatch
Review backlog down 68 articlesSince reviewing by readership rather than ageUp
Threshold rules over the figures above, not a model. Each line names the number it came from so you can disagree with it.
Reports: exceptions
What breached, what is late and what nobody owns.
Breached412articles past review
At risk684inside 48 hours
Unassigned188no owner at all
Reopened188closed then raised again
Exceptions
412 open| Item | Detail | Reads or searches | Problem | Effort to fix |
|---|---|---|---|---|
| How do I request a refund? | Operations | 1,412 reads | 22 months stale, owner left | One review |
| "holiday carry over" | Search term | 862 searches | No article exists | Write one |
| "who approves expenses" | Search term | 512 searches | Answer is inside a PDF | Extract it |
| 188 articles | No owner | 18,400 reads | Cannot be reviewed | Assign owners |
| Expenses policy | Finance | 684 reads | 18 months stale | One review |
Four of five are a day of work between them. The fifth is an ownership decision rather than an editing one, and it blocks every future review of 188 articles.
Reviewing by age produces a list of 412 that nobody finishes. Reviewing by readership produces a list of 38 that takes a fortnight, and it catches every article that matters.
Roles
What each role is scoped to and what it may approve.
Recent changes
Articles cannot publish without a named ownerGeorgina Halle · 6 SeptemberLogged
Reviewers can no longer approve their own draftsGeorgina Halle · 2 MayLogged
Role changes sit in the same audit log as record changes, because both change what somebody can do.
Why custom roles exist
- An author drafts freely and cannot publish their own work
- A reviewer approves somebody else article and never their own
- An article without an owner cannot be published or reviewed
- Nobody deletes a published article; it is retired and keeps its URL
Roles
5 roles| Role | Type | People | Scope | Can approve to | Status |
|---|---|---|---|---|---|
| Administrator | Built in | 2 | Everything | No limit | Active |
| Knowledge manager | Built in | 2 | All spaces | Publishes anything | Active |
| Author | Built in | 22 | Own spaces | Drafts and edits | Active |
| Reviewer | Built in | 18 | Assigned articles | Approves publication | Active |
| Reader | Built in | 52 | Published articles | Feedback only | Active |
A role carries a scope and an approval ceiling. Both are enforced on the server; hiding a button is not access control.
Permissions
Every capability against every role, as enforced.
What each role can do
10 capabilities| Capability | Administrator | Knowledge manager | Author | Reviewer | Reader |
|---|---|---|---|---|---|
| Read a published article | Yes | Yes | Yes | Yes | Permitted |
| Draft an article | Yes | Yes | Yes | Yes | No |
| Publish an article | Yes | Yes | No | Yes | No |
| Publish own draft | No | No | No | No | No |
| Publish without an owner | No | No | No | No | No |
| Set a review date | Yes | Yes | Yes | Yes | No |
| Retire an article | Yes | Yes | Own | No | No |
| Delete an article | No | No | No | No | No |
| Leave feedback | Yes | Yes | Yes | Yes | Yes |
| See what people searched for | Yes | Yes | Own spaces | No | No |
Enforced per query rather than by hiding controls. A scoped "yes" means the row exists but is limited, which is why some actions need a second person.
Nothing is ever deleted. A retired article keeps its address and says what replaced it, because a broken link in somebody bookmark is how people stop trusting a knowledge base.
Notifications
What the system sends, to whom, and when.
What is sent
Article passes its review dateTo the owner, with its readershipOn
Owner leaves the organisationTo the knowledge manager, with their articlesOn
Search term fails 50 times in a monthTo the knowledge managerOn
Article marked unhelpful 5 timesTo the owner, with the commentsOn
Draft waiting for review 5 daysTo the reviewerOn
Every message names the record it is about, so a reply lands somewhere.
Quiet hours
No routine notifications20:00 to 07:00, local to the personOn
Urgent overridesA security or compliance article past its review dateOn
Weekly digestMonday 08:00On
A notification that waits until morning is one that did not work, so the override is explicit rather than a setting nobody finds.
Notification rules are yours to set. What is here is a starting point drawn from how the queue actually behaves.
Integrations
Connected systems and their sync history.
Connected
4 connectedSearchQueries, clicks and failuresConnected
IdentityWho can see what, and who has leftConnected
Support deskTickets that began with a failed searchConnected
Document storePolicies still living in attachmentsConnected
Product analyticsWhere in the product people got stuckNot connected
What breaks without them
- Without search telemetry the gaps report cannot exist, and gaps are invisible by definition
- Without identity an article keeps an owner who left nine months ago
- Without the support desk the cost of a missing article is never counted
- The library still works for people who already know what it contains
Sync history
Last 24 hours| When | Source | Records | Result |
|---|---|---|---|
| Continuous | Search | 18,400 queries | Live |
| 06:00 today | Identity | 96 authors | 3 have left |
| Continuous | Support desk | 684 linked tickets | Live |
| 06:00 today | Document store | 412 attachments | Current |
A sync that half-succeeded is listed as such rather than as a failure, because the records that did land still changed something.
Import and export
Bulk load and extract, with per-row validation.
Import
Validated before anything is written. A file with one bad row imports the rest and tells you which line failed and why.
Export
RangeEverythingThis yearFiltered view
Recent imports and exports
Last 30 days| When | What | Rows | Result | By |
|---|---|---|---|---|
| 3 Sep 09:00 | Import | 188 | Complete | Georgina Halle |
| 1 Sep 18:00 | Export | 1,842 | Complete | Hedda Nilsen |
| 17 Aug 11:20 | Import | 412 | 398 loaded, 14 duplicates held | Georgina Halle |
Every import is kept with its source file, so a bad load can be traced rather than argued about.