15:40Tom ReinerIn person · follow-up · intake inReady
Patients without completed intake are flagged before the clinic starts, while there is still time to chase them.
Otto Lindqvist · 41 · follow-up
Hypothyroidism, diagnosed 2023. Levothyroxine 50mcg. Last seen 12 Aug by Dr Holm.
Relevant history
Blood test1 Sep · TSH within rangeNormal
Consultation12 Aug · dose unchanged
AllergyPenicillin · recorded 2019Alert
This consultation
Notes
Reports feeling steady since the dose change. No palpitations. Happy to continue and review in six months.
Notes written during the consultation are better than notes written at seven in the evening. The screen is built for that rather than for a later catch-up.
284events today
0flagged
7 yrretention
Recent access
14:18Dr N. BrennerOpened Otto Lindqvist · own patientNormal
14:02Dr N. BrennerOpened Marta Ellis · own patientNormal
11:20Dr A. HolmOpened Otto Lindqvist · not own patientReview
Access outside a clinician’s own list is not blocked, cover and emergencies are real, but it is flagged for review rather than passing unnoticed.
In your own words. The doctor reads this before the call and it saves the first three minutes.
A few questions
How longFour days
Getting worseSlowly
Tried anythingParacetamol
PhotographIf it is something visible
Nothing here is a diagnosis and nothing is scored. Some services triage you with a questionnaire; this one gives what you wrote to a doctor.
Do not use this app
Chest pain or pressureCall now
Difficulty breathingCall now
Sudden weakness or confusionCall now
Heavy bleedingCall now
Thoughts of harming yourselfCall now
This screen appears before booking, not after. An app that takes a booking for chest pain and offers an appointment on Thursday has failed at the only thing that mattered.
Almost time
Dr Anselm WernerYour appointment, 14:20Waiting
RunningAbout 8 minutes late8 min
You areNextNext
Your connectionGoodGood
Eight minutes late is shown rather than hidden. A clinic that runs to time is a clinic that is rushing somebody, and being told is better than staring at a joining screen.
Now
Dr Anselm WernerConnected, 4 minutesLive
RecordingNoNot recorded
Your cameraOnOn
NotesThe doctor is typing
During the call
Share a photograph
Ask for it in writingSent after
Somebody with youTell the doctor
InterpreterCan be joined now
Consultations are not recorded. A written summary afterwards is more useful and far less likely to stop somebody saying what is actually wrong.
Your summary
Seen6 September, Dr Werner
What we discussedPersistent cough, four days
What we think it isLikely viral
What to doRest, fluids, paracetamol
Come back ifWorse after 5 days, or breathlessImportant
The last line is the most important on the screen and is written in plain words. Safety-netting is the part of a consultation most often forgotten by the time somebody gets home.
Prescribed today
Amoxicillin 500mgThree times a day, 5 daysNew
WhyChest signs on examination
Take withFood, if it upsets your stomach
Finish the courseEven if you feel betterImportant
Collect it
Northgate Pharmacy0.4 miles, open until 18:00
Selby Pharmacy1.8 miles, open until 22:00
DeliveredTomorrow morning
Sent electronically, so nothing is carried and nothing is lost. If the pharmacy is out of stock they will tell you before you set off.
This year
6 SeptemberDr Werner, cough
14 JuneDr Haddad, ankle
2 MarchDr Werner, review
18 JanuaryNurse Nunes, vaccination
This year
Amoxicillin 500mgToday, 5 daysActive
Ibuprofen gel14 JuneFinished
Repeat prescriptions
You have no repeat prescriptions. If you did, they would be requested here and would not need an appointment.
One result
Blood testTaken 2 SeptemberReady
Reviewed byDr Werner, 4 September
ResultNormal, no action neededNormal
What that meansIn plain words, below
Everything measured was within the usual range. Nothing about this result needs another appointment, and you do not need to do anything.
A result is released only after a doctor has read it, with a plain-words explanation. Getting a number before anybody has looked at it causes a great deal of fear and no benefit.
On your record
PenicillinRash, aged 12Recorded
Anything elseNone recorded-
Penicillin is on this record and amoxicillin is a penicillin. The prescribing screen checks this and this consultation used a different antibiotic because of it.
Other times
Today 16:40Dr Werner
Tomorrow 09:20Dr Haddad
Tomorrow 14:00Dr Werner
Cancel insteadNo charge
Rescheduling is free at any notice. A missed appointment costs the clinic a slot and charging for it mostly punishes people whose lives are least predictable.
One question about this consultation, answered by the same doctor within two working days. No appointment needed.
This exists because people think of the question on the way home. Making them book again for it wastes a slot and often means the question never gets asked.
If you need one
Do you need oneYes
LanguageNot selected
CostNoneFree
Booked automaticallyFor every appointmentAlways
Recorded once and booked for every appointment after. Nobody should have to ask for an interpreter each time, and a family member translating a diagnosis is not an interpreter.
This afternoon
14:00 Rosa IglesiasCough, 4 daysSeen
14:20 Ida BergqvistRash, photograph attachedNow
14:40 Anton VrbaBlood pressure reviewWaiting
15:00 FreeHeld for urgentHeld
One slot an hour is held for urgent cases and released at the top of the hour if unused. A list with no slack turns every urgent case into somebody else running late.
Rosa Iglesias
PresentingCough, 4 days, productive
ExaminationChest clear, no fever
ImpressionLikely viral
PlanRest, fluids, safety-net at 5 days
Allergy checkedPenicillin recordedChecked
The patient can read these notes. Writing them knowing that is a discipline that improves them, and it removes the two-tier record entirely.
Your appointment is in an hourOn
The doctor is readyOn
A result is readyAfter a doctor has read itOn
Your prescription is ready to collectOn
Health tipsOff
Rosa IglesiasBrenner ClinicPatient
Your care
Book
Your record
Results1 ready
Prescriptions1 active
AllergiesPenicillin
More
InterpreterRecorded once
Notifications4 of 5 on
If it is urgent
Help
Common questions
I think this is urgent
I cannot join the call
I thought of a question afterwards
I need an interpreter
Who can see my record
If you cannot join a video call, the doctor will ring you. Nobody loses an appointment because of a connection.