Order #4183
Out for delivery
Arriving between 19:48 and 20:03
Accepted 19:12 · cooked 19:31 · collected 19:38.
Two drops ahead of you.
Your address
Access notes are saved against the address, so you tell us once rather than telling every driver who ever comes.
Past deliveries
Promised against actual, kept honestly. A restaurant that only shows its wins is a restaurant whose estimates you stop believing.
Your round
Done
The round works offline. Everything captured at the door syncs when you are back in signal.
Order #4183 · 3 items · gate code 4821, buzzer broken.
Proof of delivery
If it fails
A failure needs a reason at the door, not a guess back at the restaurant. That is what makes the pattern usable later.
Live
Needs you now
A failed delivery is shown while the night is still running. Finding out tomorrow means the food, the money and the customer are all already gone.
By zone, last 30 days
Zone 3
Average order $41, delivery cost $7.80, and 38% of the late complaints.
Which is an argument for a higher minimum order or an earlier cut-off in zone 3, not for trying harder.
A fifteen-minute window rather than a single minute. A precise time is a guess dressed up, and the window is what the driver can actually keep to.
Quick replies
The number is masked in both directions and stops working an hour after delivery. Neither of you keeps the other phone number.
Saved once and sent with every order. Typing the same note about a broken buzzer each time is how it eventually gets missed.
Anything wrong
Reporting a problem takes one tap from here and does not require an order number or an email address.
No photograph is asked for on a missing item, because there is nothing to photograph. Systems that demand one for every complaint are testing patience rather than honesty.
The driver sees the delivery rating and not the food rating. Marking a driver down because the kitchen was slow is the commonest injustice in this kind of app.
The map shows the driver for the twenty minutes around your delivery and not before. Watching somebody drive for an hour is not tracking, it is surveillance.
When you arrive
The fallback was agreed by the customer in advance, so nobody is making a judgement call on a doorstep in the rain.
Every option here does something different with the food. That is why it asks what happened rather than offering one failed button.
Tonight
Waiting time is paid. A driver who waits eight minutes at a broken buzzer has earned something for those eight minutes.
Six drivers for a zone that usually needs five. Being told that before the shift is better than working it out from a quiet phone.
Tips
Asked after delivery rather than before, and the driver keeps all of it. Being asked to tip before somebody has done anything is a way of raising the price.
Four notifications for an order and none for anything else. Between accepting and arriving there is nothing worth interrupting somebody for.
Ordering
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