Window catch, 7 Kestrel WayReported 2 Sep · not assessed
Recent cost
Kitchen tap14 Aug · Prosser Heating$110
Door lock2 Jul · Bell Locksmiths$95
Annual gas service4 Mar · Prosser Heating$120
Cost accrues visibly against the property rather than arriving as a quarterly total that nobody can break down.
4properties
1expiring
0lapsed
Certificates
14 Marlow Court, gasValid to 4 Mar 2027Valid
44 Ferrers Road, gasExpires 19 Oct 202647 days
7 Kestrel Way, gasValid to 2 Feb 2027Valid
22 Selby Walk, electricalValid to 11 Nov 2030Valid
44 Ferrers Road
Gas safety expires in 47 days
Booking now avoids the two weeks in October when engineers are hardest to get.
A lapsed certificate is a legal problem rather than an administrative one, so the warning starts early.
Tell us what is wrong in your own words. A photograph helps more than a category.
The repair
WhereKitchen
WhatNo hot water
SinceFour days
PhotographAttachedAdded
Anybody vulnerable in the homeA child under 5Yes
The last question changes the priority. No hot water is routine on its own and an emergency in a household with a young child, and the form asks rather than assuming.
REP-14208
REP-14208No hot water, kitchenRaised
PriorityEmergency, young child in the home24 hours
You will hearWithin 2 hours, to book a visit
If nobody callsRing the number belowFallback
The priority was raised automatically by the answer about the household, and you can see that it was. Nothing about how urgent this is depends on how you described it.
REP-14208
Reported28 June
Contractor attended3 July, part neededDiagnosed
Part orderedNot yetThe delay
Days open4141 days
ChasedOnce, 22 JulyOnce
This screen shows the gap rather than a status word. Thirty-six of the forty-one days are a part that was never ordered, and hiding that behind "in progress" is how people stop believing a repairs line.
Your account
Rent$620 a month
Paid to1 July
Balance$1,284 owingArrears
Since14 July2.1 months
Before anything else
You have an open repair41 daysRelated
Nobody has phoned you4 letters sentGap
Money adviceFree, independent, not us
A payment planFrom $20 a week
The arrears started the fortnight the repair was reported. That is on this screen because the two are almost certainly the same conversation.
Spreading it
What you owe$1,284
Suggested$30 a week on top of rent44 weeks
Or$20 a week64 weeks
OrTell us what you can do
Any offer is accepted to start with. A plan somebody agreed to and cannot keep is worse than a smaller one they can, and this can be revised at any time without penalty.
Free advice
Independent adviserFree, not employed by usIndependent
What they doBenefits check, debts, budgeting
What we seeOnly that you were referredNot the detail
WaitUsually 3 days
We do not see what you discuss. An adviser whose notes go back to the landlord is not independent, and people rightly do not use one.
The basics
14 Ashgrove Court, flat 3Assured tenancy
Started4 March 2021
Rent$620 a month, due on the 1st
Next review1 March 2027
Deposit$620, protectedProtected
Documents
Tenancy agreementPDF
Gas safety certificateValid to March 2027
Electrical certificateValid to 2029
How to rent guide
A complaint is different from a repair and is handled by somebody who was not involved.
What happened
When
What would put it rightIn your words
What happens
AcknowledgedWithin 5 working days
AnsweredWithin 10 working days
If you are not satisfiedEscalated, then the ombudsmanYour right
The ombudsman route is on this screen from the start rather than mentioned only when somebody insists. It is a right and hiding it does not make complaints go away.
A visit
Next visit18 September, 10:00 to 12:00Booked
WhyAnnual condition check
How longAbout 20 minutes
Notice given14 days, in writingRequired
You can
Change the dateAny reason
Ask for a woman officerNo reason needed
Have somebody with youAlways
Refuse entryIt is your homeYour right
The last row is true and is rarely written down. Access can be arranged another way and refusing a particular date is not a breach of anything.
Numbers that work
Repairs24 hours, every day
Rent and moneyWeekdays 09:00 to 17:00
Your housing officerAoife Brennan
Emergency out of hoursGas, flood, no heat
Gas emergencyThe national number, not us
The last line points away from us on purpose. A gas leak needs the emergency service before it needs a landlord.
Kelsey Ardagh
14 Ashgrove CourtKelsey Ardagh, since 2021Arrears
Arrears$1,284, 2.1 months
Paid on time before38 monthsNever missed
Open repair41 days, no hot waterRelated
Contact4 letters, no callsGap
Thirty-eight months of paying on time, then a repair, then arrears. The order of those events is the case, and it is on one screen for the first time.
Tuesday
09:30 14 Ashgrove CourtArrears and repair, first visitPriority
11:00 8 Selby RowAnnual inspection
14:00 41 Cavell StreetNew tenancy sign-up
16:00 OfficeCase notes
Your patch
3 Ashgrove Court$2,140, open repair 58 daysVisit
14 Ashgrove Court$1,284, open repair 41 daysVisit
8 Harrowgate Lane$4,820, no repairPlan
22 Selby Row$960, no repairPhoned
41 Cavell Street$620, repair 22 daysVisit
Ordered by whether there is an open repair rather than by how much is owed. Three of five have one, and those are visits rather than letters.
Open on your patch
3 Ashgrove CourtNo hot water, 58 daysOverdue
14 Ashgrove CourtNo hot water, 41 daysOverdue
Same block7 flats, same valveOne order
22 Selby RowWindow, 6 daysOn target
Seven flats in one block waiting for the same part, raised as seven separate jobs. One order fixes all of them in four days.
A repair is bookedOn
A contractor is on the wayOn
Your repair has not moved in 7 daysOn
Rent is dueOn
A visit is arrangedOn
The third one tells you when nothing is happening. Most systems only tell you about progress, which is why a stalled repair is silent.
Kelsey Ardagh14 Ashgrove Court, flat 3Tenant
Your home
Report a repair
Your repairs1 open, 41 days
Your rent$1,284 owing
Your tenancy
More
Money adviceFree and independent
Complain
Who to contact
Notifications
Help
Common questions
My repair has not moved
I cannot pay the rent
I want to speak to a person
Somebody wants to visit
I want to complain
If you are without heating or hot water, ring rather than use the app. It is answered day and night and a form is slower.