Saturday shows as too short rather than letting you book a 90-minute colour into a 45-minute gap. That is the booking a salon spends its week unpicking.
Upcoming
14:00Root tint with RheaThu 3 Sep · $20 deposit paid
Your colour
Last formula
6N + 7.1, 20 vol, 35 minutes. Applied 24 Jul by Rhea Vandal. Noted as slightly warm at week five.
Past visits
Root tint24 Jul · Rhea · $74
Cut and finish24 Jul · Jonah · $52
Full head colour2 May · Rhea · $118
Rebooking the same treatment with the same stylist is two taps, because that is what most salon bookings actually are.
13:15Otto LindqvistCut and finish · JonahConfirmed
15:30Grace WhitfieldBalayage · Rhea · first visitNew
16:00Gap45 min unsold · Jonah
Two unsold gaps on a Thursday is about $90 of chair time. Shown as a number rather than as empty space in a grid.
Utilisation by stylist
Rhea Vandal32 of 35 hours · colour91%
Karin Prost24 of 35 hours · colour69%
Jonah Frayne30 of 35 hours · cutting86%
Otto Lindqvist19 of 30 hours · cutting63%
Where the gaps are
Weekday middays, mostly
71% of unsold hours fall between 11:00 and 14:00, Tuesday to Thursday.
Which is an argument for a midday offer rather than a general discount.
284clients
19due
3.8%no-show
Due a visit
Priya LarsenRoot tint every 6 weeks · 8 weeks ago
Tom ReinerCut every 5 weeks · 9 weeks ago
Nadia BrennerColour every 8 weeks · 11 weeks ago
No-show pattern
Callum Reeve3 no-shows · 9 visitsDeposit required
Marta Ellis1 no-show · 22 visitsOne-off
A client overdue against their own rhythm is a client drifting, and their own rhythm is a far better signal than a fixed reminder interval.
What you are booking
Cut and finishWash, cut, dry$42
Takes45 minutes
WithRenata Bosch
This week
Tuesday 09:30Quietest time of the week
Wednesday 17:45After work
Saturday 11:15Busy, arrive on time
Thursday eveningFully bookedNone
The Tuesday slot is marked quiet because some people would rather not sit in a full room. It is the same price and it is the one nobody thinks to ask for.
Your booking
Cut and finishWednesday 17:45
WithRenata Bosch
Takes45 minutes
Price$42
Anything we should know
What we should knowSensitive scalp
First time hereYesNoted
No deposit under $60. A card on file for a haircut is a barrier that costs more bookings than it saves no-shows.
You are booked
Cut and finishWednesday 17:45 with Renata BoschConfirmed
Cancel free untilTuesday 17:4524 hours
We will remind youThe day before and an hour before
Running lateMessage us, we will hold itFine
If you are ten minutes late we will still cut your hair, possibly slightly faster. Twenty and we may have to rebook you, and we will say so on the phone rather than when you arrive.
Cancelling
CancellingCut and finish, Wednesday 17:45
NoticeMore than 24 hoursFree
ChargeNone$0
Rebook nowOther times this week
No charge and no mark against you. People cancel because life happens, and a salon that punishes it gets no-shows instead of cancellations.
On your record
Sensitive scalpGentler wash, no fragranceNoted
AllergyPatch test needed before any colourRequired
Preferred stylistRenata, but anybody is fineNoted
ConversationHappy to chat, happy not toYour call
The last one is on the record because asking every time is awkward and guessing is worse. Nobody will mind either way and nobody will ask you again.
This year
12 AugustCut and finish, Renata
14 JuneCut and finish, Renata
9 AprilCut and colour, Ola
Kept mostly so a stylist can see what was done last time. What was said last time is not recorded anywhere, which is deliberate.
12 August, cut and finish
StylistRenata Bosch
What was doneCut, 2cm off, no colour
Products usedFragrance free, sensitive scalpNoted
Next suggestedAbout 8 weeks
Eight weeks is a suggestion rather than a reminder we will send. Coming back when you want to is the whole arrangement.
How you pay
Card ending 4412SavedDefault
Pay on the dayCard or cashAvailable
DepositNone under $60$0
Colour appointments over two hours take a $20 deposit, refunded if you cancel with a day of notice. It exists because two hours of a chair is a real loss and not because we expect the worst.
The day beforeOn
An hour beforeOn
If we have to change itCannot be turned offAlways
When your usual stylist has a gapOff
OffersOff
The fourth one is off. Being told your barber is free on Thursday is a nudge to spend money, not a service.
Ida BergqvistSince 202311 visits
Your bookings
NextWednesday 17:45
Past visits3 this year
What we should knowSensitive scalp
PaymentCard ending 4412
More
Reminders3 of 5 on
PricesAll of them
Help
What things cost
Cut and finish45 minutes$42
Dry cut30 minutes$32
Cut and colour2 hours 30$120
Colour only2 hours$95
Fringe trim10 minutesFree
No surprises
Long or thick hairSame priceSame
WeekendSame priceSame
Senior stylistSame priceSame
Anything we did not quoteWe ask firstAlways
One price whoever cuts your hair and however much of it there is. Charging more for long hair is charging women more, and charging more at the weekend is charging people who work.
Common questions
I need to change my appointment
Do you charge more for long hair
I would rather not chat
Do I need a patch test
I am going to be late
A patch test is needed forty-eight hours before any colour, every time, even if you have had it before. It takes two minutes and it is not negotiable.
Wednesday
09:30 Anton V.Dry cutDone
11:00 Sofia A.Cut and colour, 2h30Now
14:00 FreeNothing bookedGap
17:45 Ida BergqvistCut and finishBooked
18:45 FreeLast slotGap
Ida Bergqvist, 17:45
Cut and finish45 minutes$42
Sensitive scalpFragrance free productsRead it
ConversationHappy either way
Last visit12 August, 2cm off
Fragrance free is on the record and the products are on the shelf. Reading this before she sits down is the difference between a good visit and an itchy scalp.
This month
No-shows3 of 88 bookings3%
Cancelled in time11Fine
Cancelled late4Told us
Rebooked afterwards13 of 1587%
Three no-shows in eighty-eight. A deposit on everything would have prevented perhaps two of them and put off far more than two new customers.
Today
14:00 to 15:00Nothing bookedOffer it
18:45 to 19:30Last slotOffer it
Short notice list6 peopleMessage them
Usually fills2 of 3 gaps
Six people have asked to be told about last-minute slots. That list is worth more than any advertising this salon has ever paid for.
When you take bookings
Tuesday to Friday09:00 to 19:30Open
Saturday09:00 to 17:00Open
Sunday and MondayClosedClosed
Late nightThursday to 20:30Open
Last booking45 minutes before closing
Closed two days a week and staying closed. A salon open seven days is a salon where somebody is always working a sixth day.
$2,840this week
68appointments
$42average
This week
Cuts48$1,880
Colour14$1,340
Fringe trims6Free
Products sold4$96
Gaps unfilled3 hoursLost
Six free fringe trims cost an hour and brought four of those people back for a cut within a month. It is on the takings screen because it looks like a loss and is not.