Patient Portal

This portal shows what your clinic has released to you. A result marked pending review has not yet been seen by a clinician, and the portal will not interpret it for you.

Results are documents your clinic uploaded. This is a portal, not a clinical system: it does not calculate reference ranges, flag abnormal values or offer any interpretation.

The portal records what was prescribed and lets you ask for more of it. It does not dispense, check interactions or replace anything your pharmacy does.

Payment is handled by whatever provider your clinic already uses. This portal records what was invoiced and what settled; it does not hold card details.

This is an administrative channel with no clinical triage on it. If something is urgent, the portal says so and gives you the number rather than taking the message.

Sixty-two people are waiting to be told about a result that a clinician has already read and acted on in the record. The clinical work is finished; the telling is the part that failed.

A patient can ask who has looked at their record and be given this list. That is the reason the reason field is mandatory, and it is why an empty one is the row under review.

Appointments per week. Attendance is high and steady; what varies is whether people are told about the appointments they miss.

Attendance tracks the contact route and almost nothing else. The route each patient prefers is on their record, and it is used about half the time.

Attendance is 96% for patients contacted by telephone and 71% for those told only through the portal. The preference is on the record and is used about half the time.

The system administrator can configure every part of this and open no clinical record. Technical access and clinical access are different things and only one of them is needed to run the software.

Notification rules are yours to set. What is here is a starting point drawn from how the queue actually behaves.