Logistics Support Desk

Nothing here needs an account. If an article does not answer it, raising a case takes one screen and you can track it without signing in.

Routing, service levels and macros are yours to set. What is here is a starting point taken from how the queue actually behaves, not a recommendation.

No account needed. The reference is on the confirmation you were sent.

Adding to a case does not restart the clock. The time we owe you keeps running from when you first raised it.

Thirty-four eligible claims worth about $56,000 were never filed, almost all of them because the window closed before anybody connected the exception to a claim. The evidence existed for every one.

Ostervall and Calderon look cheapest on rate. At their damage rates and claim payment rates the true cost is $0.39 and $0.41 a kilogram, which puts them behind the carrier that looked most expensive.

Carrier ranking by rate is the exact inverse of ranking by delivered cost. Damage and unpaid claims are real money and appear in a different budget from freight.

Recovery is 91% on claims filed within seven days and 68% overall. The evidence is captured on the day in every case; the only variable is how long it sits there before somebody writes it up.

An exception inside a claim window cannot be closed without somebody deciding whether to claim. That row is the entire fix for thirty-four unfiled claims.

Notification rules are yours to set. What is here is a starting point drawn from how the queue actually behaves.